Privacy policy
Last updated: June 12, 2026
MONTELUCI EYEWEAR ("MONTELUCI", "we", "us", or "our") operates this store and website, including all related content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled as described below.
Data Controller
For the purposes of the EU General Data Protection Regulation (GDPR), the data controller responsible for your personal information is:
MONTELUCI EYEWEAR Email: Team.monteluci@outlook.com
Personal Information We Collect or Process
"Personal information" means information that identifies or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact details — your name, billing address, shipping address, phone number, and email address.
Order and transaction information — items you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
Payment information — payment card details and payment confirmation. Payment card data is processed directly by our payment providers; we do not store full card numbers ourselves.
Account information — if you create an account, your username, password, preferences, and settings.
Communications — the information you include when you contact us, for example a customer support inquiry.
Device and usage information — your device, browser, network connection, IP address, and how you interact with and navigate the Services, including through cookies and similar technologies.
Sources of Personal Information
We collect personal information:
Directly from you — when you place an order, create an account, or communicate with us.
Automatically — from your device when you use the Services, through cookies and similar technologies.
From our service providers — such as Shopify, payment processors, and fulfillment partners who process information on our behalf.
How We Use Your Personal Information
We use personal information to:
Provide the Services — process and fulfill your orders, arrange shipping, handle returns and exchanges, process payments, manage your account, and provide customer support.
Communicate with you — send order confirmations, shipping updates, and respond to your inquiries.
Marketing — where you have consented, send you promotional emails about products and offers. You can unsubscribe at any time.
Security and fraud prevention — authenticate accounts, secure the Services, and detect or prevent fraudulent or unlawful activity.
Legal compliance — comply with applicable law and respond to valid legal requests.
Legal Bases for Processing (EEA/UK)
If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases:
Performance of a contract — to process and deliver the orders you place with us.
Consent — for marketing communications and non-essential cookies. You may withdraw your consent at any time.
Legitimate interests — to secure the Services, prevent fraud, and improve our offering, where these interests are not overridden by your rights.
Legal obligation — to comply with applicable laws, including tax and consumer protection law.
How We Disclose Personal Information
We do not sell your personal information. We disclose it only as needed to operate our business:
With Shopify and service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.
With fulfillment and shipping partners who process your order and delivery details in order to manufacture, pack, and ship your order. As our products are produced and dispatched through partners located outside the EEA, your order details (such as name and delivery address) may be transferred to and processed in those countries for fulfillment purposes only.
Where you direct or consent to disclosure, for example through social media or login integrations.
For legal reasons or business transactions — to comply with the law, respond to valid legal process, enforce our terms, or in connection with a merger, acquisition, or similar transaction.
International Transfers
We may transfer, store, and process your personal information outside the country in which you live, including outside the EEA or the UK. Where we transfer personal information out of the EEA or the UK, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses, or transfer to countries deemed to provide an adequate level of protection.
Cookies
We use cookies and similar technologies to operate the Services, remember your preferences, analyze usage, and — with your consent — for marketing. You can manage your preferences through our cookie banner or your browser settings. See our Cookie Statement for more detail.
Third-Party Websites and Links
The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices, content, security, or accuracy of those sites. If you follow a link to a third-party site, you should review their own policies. Our inclusion of a link does not imply endorsement.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us and we will delete it.
Security
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Any information you send to us is at your own risk, and we recommend that you do not transmit sensitive information through unsecured channels.
Retention
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy — including to fulfill your orders, maintain your account, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions under applicable law:
Right to access — request a copy of the personal information we hold about you.
Right to deletion — request that we delete your personal information.
Right to correction — request that we correct inaccurate information.
Right to portability — request a copy of your information in a portable format.
Right to object or restrict — ask us to stop or limit certain processing.
Right to withdraw consent — where we rely on consent, withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
Marketing preferences — opt out of marketing emails at any time via the unsubscribe link.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights.
Complaints
If you have a complaint about how we handle your personal information, please contact us first using the details below. You also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version here and revise the "Last updated" date above.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
MONTELUCI EYEWEAR (V.O E-Commerce) Email: Team.monteluci@outlook.com
For the purposes of applicable data protection law, we are the data controller of your personal information.