Refund policy
Last updated: June 12, 2026
At MONTELUCI EYEWEAR, we want you to be fully satisfied with your order. If something isn't right, this policy explains how returns and refunds work.
Right of Withdrawal (14 Days)
You have the right to cancel your order within 14 days of receiving it, without giving any reason. This 14-day period starts on the day you (or someone you nominate) physically receive the goods.
To exercise your right of withdrawal, contact us at Team.monteluci@outlook.com within this period and let us know you wish to return your order. Once we confirm, we'll send you the return instructions and a return label.
How to Return
Email us at Team.monteluci@outlook.com within 14 days of receiving your order.
We'll reply with a return label and the return address.
Pack the frames securely in their original case and packaging.
Send the parcel back to us using the label provided.
Please return your order without undue delay and in any case no later than 14 days after notifying us of your withdrawal.
Condition of Returned Items
To be eligible for a full refund, items must be returned unworn, undamaged, and in their original condition, including the case and any packaging. You are only responsible for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature and characteristics — in other words, you may inspect your frames as you would in a store, but not use them.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for returns that are lost in transit before they reach us.
Refunds
Once we receive your returned order and confirm it meets the conditions above, we will process your refund within 14 days. Refunds are issued to the original payment method used for the purchase. We may withhold the refund until we have received the returned goods or you have provided proof that you have sent them back, whichever is earlier.
Your original shipping costs (if any) will be refunded in accordance with applicable consumer law. Return shipping costs are not refunded.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or you received the wrong item, please contact us at Team.monteluci@outlook.com within a reasonable time of receiving it. In these cases, we will cover the return shipping and arrange a replacement or full refund. This does not affect your statutory rights.
Contact
For any questions about returns or refunds, reach us at:
MONTELUCI EYEWEAR Email: Team.monteluci@outlook.com